Remote Dispatcher - Home Services
About The Position
We're looking for an experienced Remote Service Dispatcher who thrives in a fast-paced environment, enjoys solving problems, and is passionate about providing exceptional support to both customers and technicians. As a Remote Service Dispatcher, you'll play a vital role in delivering an exceptional customer experience by coordinating service calls, supporting field technicians, and ensuring schedules are optimized throughout the day. This position requires someone who can think quickly, communicate effectively, and manage multiple priorities while maintaining a calm, professional attitude.
Requirements
- Previous dispatch experience required, preferably in HVAC, plumbing, electrical, or another home service industry.
- Experience using ServiceTitan is strongly preferred.
- Excellent organizational and multitasking skills.
- Strong communication and customer service abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Comfortable working independently in a remote setting.
- Strong computer skills, including Microsoft Office and web-based software.
- Reliable high-speed internet and a professional home office environment.
- Positive attitude with a team-first mentality.
- Must be located in FL or AL
Nice To Haves
- Experience using ServiceTitan
Responsibilities
- Dispatch service technicians efficiently throughout the day.
- Monitor technician schedules and maximize route efficiency.
- Coordinate same-day service opportunities and emergency calls.
- Communicate schedule updates with technicians and customers.
- Work closely with Customer Service Representatives and Operations leadership.
- Utilize ServiceTitan to manage appointments, technician statuses, and job information.
- Maintain accurate customer and job records.
- Assist with schedule adjustments due to cancellations, delays, or emergency service requests.
- Provide outstanding customer service through clear, professional communication.
- Help ensure daily productivity and operational goals are achieved.
Benefits
- Competitive hourly pay based on experience
- Weekly pay
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Company-paid Long-Term Disability Insurance
- 401(k) with Company Match
- Paid Time Off beginning your first day
- Paid Holidays
- Paid Parental Leave
- Company-provided equipment
- Ongoing training and professional development
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
