Remote Scheduling Coordinator

Neurocare Inc • Atlanta, GA

2d • Remote

About The Position

This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing. Primary duties consist of: HEAVY PHONE WORK - Inbound and outbound calls Schedule a minimum of 20 patients per day (required very heavy outbound phone work) Obtains patient history and all appropriate clinical data prior to appointment Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available Verify insurance (online) prior to scheduling to ensure compliant billing Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns Reports weekly and monthly information pertinent to assigned sites Other duties as assigned

Requirements

• Must reside in one of these states: GA, IL, TN, AZ, NH, MA, CT, FL or TX
• 1+ year customer service experience
• HS diploma or GED
• Strong multitasking skills between task lists and inbound calls
• Strong computer skills: Microsoft Office and the ability to learn new software quickly
• High level of organization and accuracy
• Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
• Ability to work 1 weekend day and 1 evening shift per month
• Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours

Nice To Haves

• Experience in a medical setting preferred
• Bilingual (English/Spanish) preferred
• Associate’s or Bachelor’s degree preferred

Responsibilities

• Heavy phone work - Inbound and outbound calls
• Schedule a minimum of 20 patients per day
• Obtain patient history and all appropriate clinical data prior to appointment
• Educate patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
• Verify insurance (online) prior to scheduling to ensure compliant billing
• Communicate and work with clinical team to ensure appropriate staff availability to meet patient needs and access to services
• Interact with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
• Report weekly and monthly information pertinent to assigned sites
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED