Scheduling Coordinator

Window Nation • Highland Hills, OH

8h

About The Position

As a Scheduling Coordinator, you’ll play a critical role in ensuring a seamless customer journey by connecting with homeowners, coordinating in-home measurement appointments, and optimizing technician schedules for efficiency and customer satisfaction. This role is ideal for someone who enjoys helping people, solving scheduling challenges, and working in a fast-paced environment where organization and communication skills make a real impact every day.

Requirements

• High School Diploma or GED.
• 2+ years of customer service, customer support, call center, scheduling, or related experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Customer-first mindset with a passion for delivering outstanding service.
• Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

• Experience working in an office or administrative environment.
• Familiarity with CRM systems and scheduling software.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience using mapping, routing, or logistics software.
• Proven ability to perform under deadlines and manage competing priorities.
• Strong collaboration skills and the ability to build positive working relationships across teams.

Responsibilities

• Proactively contact customers via phone, text, and other communication channels to schedule in-home measurement appointments.
• Serve as a trusted point of contact for customers, answering questions and providing updates related to their orders.
• Build rapport with customers and confidently overcome scheduling objections to secure appointments as quickly as possible.
• Schedule and document appointments accurately within our CRM system, ensuring technicians have all necessary information.
• Manage unscheduled customers using established follow-up and escalation processes.
• Monitor and maintain technician schedules to meet productivity goals while delivering an exceptional customer experience.
• Utilize routing and mapping software to create efficient daily schedules that minimize drive time and maximize appointment capacity.
• Coordinate appointment changes and reschedules while balancing customer needs and operational requirements.
• Partner closely with technicians and branch team members to ensure smooth communication and execution.
• Contribute to a positive, collaborative team environment focused on customer satisfaction and operational excellence.

Benefits

• Stable, growing company with industry-leading reputation.
• Collaborative team environment where your contributions matter.
• Opportunity to develop scheduling, customer service, and operations expertise.
• Meaningful role supporting both customers and field teams.
• Competitive hourly pay and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED