Remote Receptionist & Administrative Coordinator
About The Position
Are you an organized, detail-oriented professional who takes pride in owning first impressions and keeping things running seamlessly? Pitcoff Law Group, a growing commercial litigation and business law firm based in New York City, is seeking a Remote Receptionist / Administrative Assistant to manage inbound communication, support client coordination, and ensure nothing falls through the cracks. This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction. This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment. ---------------------------------------- WHY THIS ROLE High-impact position: You own the firm’s first impression and ensure every inbound opportunity is handled with speed and professionalism Structured environment: Clear systems, expectations, and workflows to support your success Cross-functional exposure: Work closely with sales, legal, and operations Growth opportunity: Expand into intake, operations, or client experience over time ---------------------------------------- ABOUT PITCOFF LAW GROUP Pitcoff Law Group represents companies and executives in commercial litigation, partnership disputes, and corporate matters. The firm combines sophisticated legal strategy with practical business insight, serving as both advocate and advisor to its clients. We are in a period of growth, investing in systems, processes, and team development. Our culture values initiative, accountability, and clear communication. Team members are empowered to take ownership of their work and contribute to continuous improvement.
Requirements
- 3+ years of experience in a receptionist, administrative, or client-facing support role, ideally in a professional services environment
- Highly organized with strong attention to detail - nothing slips through the cracks on your watch
- Strong verbal and written communication skills with a polished, professional tone
- Able to manage multiple priorities and stay calm under pressure
- Comfortable learning and navigating systems such as CRM platforms, phone systems, and scheduling tools
- Reliable, responsive, and self-directed in a remote environment
- Available to work standard business hours in Eastern Time
Responsibilities
- Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
- Capture key information and ensure prospective clients are directed to the appropriate next step without delay
- Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
- Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
- Manage voicemails, missed calls, and follow-ups with a same-day response standard
- Support administrative workflows including data entry, document handling, and internal coordination
- Monitor for urgency and escalate time-sensitive matters appropriately
- Identify gaps or inefficiencies and contribute to improving processes over time
Benefits
- Health insurance with up to 100% employer contribution
- Dental, vision, disability, and life insurance
- 401(k) with employer contribution
- Paid time off, including vacation, holidays, and personal days
- Fully remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
