Remote Processing Associate
About The Position
ACG is seeking a Remote Processing Associate to join their team. This full-time, hourly position involves a variety of tasks related to data entry, transaction processing, and customer service. The role requires attention to detail, accuracy, and the ability to work within specific time, productivity, and quality constraints. Associates will be responsible for maintaining accurate records, auditing files, preparing reports, and performing basic calculations. The position also involves using the telephone regularly to communicate information and may require training less senior staff. Willingness to rotate within the area to perform various processing or cashiering functions and complete training is essential.
Requirements
- High school diploma or equivalent
- Processing transactions and posting to appropriate accounts
- Investigating and resolving sometimes complex processing
Nice To Haves
- Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)
- Knowledge of basic insurance terminology
- Ability to make discretionary decisions based on existing policy
- Use telephone extensively
- Ability to read a map
- Willingness and ability to work extended or irregular hours, holidays and/or weekends.
Responsibilities
- systems inquiry, data entry and usage of terminal or personal computer
- basic business grammar and spelling
- business processing procedures
- work within time, productivity and quality constraints
- maintain accurate records, including accurately logging, coding and verifying information
- audit records and computer files
- gather data and prepare reports
- perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages
- compose routine correspondence including letters and memos
- use of telephone regularly to receive and relay information
- operate an adding machine or calculator
- communicate effectively with others in a work environment and with the public
- train less senior staff members in departmental procedures
- Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.
Benefits
- PTO, paid sick leave
- Medical plans with multiple coverage options, including HSA eligibility
- Prescription drug coverage
- Dental and vision benefits
- Employee Assistance Program (confidential support services)
- Company-paid basic life insurance
- Optional supplemental life insurance and dependent coverage
- Short-term and long-term disability coverage
- Critical illness, accident, and pet insurance options
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
- Paid Time Off (PTO)
- Paid Holidays
- mental health day
- floating holidays
- volunteer day
- Paid leave programs, including parental, bereavement, jury duty, and military leave
- Tuition assistance (up to $5,250 annually; 80% covered by ACG)
- Professional certification support with 100% reimbursement for eligible programs
- Opportunities for career development and advancement
- Complimentary AAA membership with roadside assistance and travel discounts
- Adoption assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
