Remote Processing Specialist
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. The position is remote and can be located anywhere in the US the job is posted. We're looking for a talented individual to join us as a Processing Specialist I for Integrated Customer Services! In this remote role, you will be responsible for ensuring the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.
Requirements
- Previous experience in data entry a plus
- Resourceful and inquisitive with high energy
- Strong organizational skills
- Experience with Microsoft office applications a plus
- Flexibility with schedule; split shifts may be required as needed
- Schedule may change with minimal notice.
- May be asked to work evenings and/or Saturdays a times of increased volume
- Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
- Ability to hardwire internet, plug directly into router
- Dedicated home office space, free of personal disruptions
- Two power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
- Meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations (if applicable)
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Responsibilities
- Data entry and validation of energy rebate requests
- Consistently meet outlined Key Performance Indicators (KPIs)
- Contribute to process improvements in a team-based environment
- Maintain 90% or greater production standards, an accuracy rating of 99%, and minimize critical errors per month
- Follow outlined standard operating procedures to ensure success
- Maintain a high level of professionalism
- Develop new skills for new programs and tasks to meet utilization goals set by Supervisor
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program
- Employee Assistance Program
- Access to on-demand training courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
