Remote Pilot Operator

PenBay Technology Group • Warwick, RI

1d

About The Position

PenBay is hiring motivated, computer-savvy Remote Pilot Operators (RPOs). No aviation experience is required, though it is helpful. The RPO operates a combination of Cathode Ray Tube (CRT), keyboard, and Voice Communication System (VCS) to simulate the actions and communications of pilots and remote air traffic control facilities during medium- and high-fidelity training exercises. RPOs receive voice commands from students, enter the appropriate information into an automated system to simulate pilot actions, interpret displayed information using appropriate ATC terminology, and respond to students through the VCS using proper phraseology. This is not a UAS, UAV, or RPV pilot/operator position. Two full-time positions are available.

RPOs must become laboratory certified within 120 calendar days of reporting to the facility. Certification involves passing knowledge tests for each supported area or sector with a score of at least 70%, observing a certified RPO, FAA employee, or contractor instructor during at least five simulation scenarios, and completing on-the-job training on five to twenty scenarios per supported control position. An FAA representative observes the RPO's performance and determines whether certification is granted. Candidates are subject to FAA security screening.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a comparable position.
• Minimum keyboard speed of 40 words per minute with 90% accuracy.
• Ability to read and interpret materials such as diagrams and manuals.
• Ability to speak clearly and be understood.
• Exceptional customer service orientation.
• Ability to work productively with a wide range of people and coworkers.
• Effective oral and written communication skills.
• Effective team-building skills.
• Pass knowledge tests for each supported area or sector with a score of at least 70%.
• Observe at least five simulation scenarios and complete on-the-job training on five to twenty simulation scenarios for each supported control position.
• Achieve simulation laboratory certification within 120 calendar days of reporting to the facility.
• Candidates are subject to FAA security screening.

Nice To Haves

• Experience as a computer operator, RPO, air traffic control specialist, or student pilot.
• Completed aviation studies coursework.
• Certification in a terminal radar lab or en route lab.
• Working knowledge of FAAO JO 7110.65.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Basic familiarity with current technology tools such as tablets, notebooks, and applications.
• Experience working in a multidisciplinary team.

Responsibilities

• Operate CRT, keyboard, and VCS equipment during medium- and high-fidelity training exercises.
• Simulate pilot actions by entering appropriate information into the automated system in response to student voice commands.
• Interpret displayed information and communicate it using appropriate ATC terminology and phraseology through the VCS.
• Complete required knowledge testing, observation, and on-the-job scenario training to obtain laboratory certification within 120 calendar days of reporting to the facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED