Remote Patient Monitoring - LVN/LPN (Night Shift)

Nsight Health• US,

3d•$24 - $26•Remote

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives. Nsight Health — Where Technology Meets Compassion. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Position Summary The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care.

Requirements

Active compact LVN/LPN license required
Proficient with computers, EMRs, and telehealth tools
Strong communication and organizational skills
Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
Ability to multitask across multiple technology platforms simultaneously
Ability to work an overnight schedule

Nice To Haves

At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Prior call center or high-volume telephonic care experience
Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales)

Responsibilities

Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience
Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
Collaborate with providers to coordinate timely and effective patient care via telephonic communication
Perform monthly wellness assessments and complete comprehensive chart reviews
Accurately document all patient interactions in our clinical platform in real time
Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
Maintain compliance with company policies and applicable regulations
Perform other duties as assigned