Remote Patient Monitoring - LVN/LPN

Nsight Health • US,

4d • $24 - $26 • Remote

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives.
Nsight Health — Where Technology Meets Compassion.

AI Fluency Requirement – Non Negotiable
Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Requirements

• Active compact LVN/LPN license required
• Proficient with computers, EMRs, and telehealth tools
• Strong communication and organizational skills
• Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
• Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
• Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
• Ability to multitask across multiple technology platforms simultaneously
• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwired internet connection required — no Wi-Fi
• Private, HIPAA-compliant workspace

Nice To Haves

• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
• Prior call center or high-volume telephonic care experience
• Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales)

Responsibilities

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
• Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Benefits

• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed