Remote Patient Account Rep - PR residents
About The Position
Candidates hired for remote positions will receive company-provided equipment. During the interview and onboarding process, additional information regarding usage, handling, and policies of assigned equipment will be provided. After submitting your application, you will receive an email with instructions to complete assessments through the Harver platform. Completing this AI-powered evaluation is a required step to continue in the hiring process. This is a remote work-from-home position, and it is only open to Puerto Rico residents who must pick up equipment at Metro Office Park, Lot 18A, Guaynabo, 00968, Puerto Rico. We are looking for motivated, responsible, and committed individuals ready to build a career in customer service.
Requirements
- High school diploma or equivalent required.
- Minimum of 2 years of customer service experience.
- Experience using common patient billing and account systems.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Knowledge of contact center operations, standard business practices, and account collection processes.
- Excellent customer service skills and analytical ability.
- Punctuality and reliability are essential.
- Goal-oriented and task-focused.
- Broadband internet connection (No DSL or Dial-Up).
- Hard-wired connection required (No Wi-Fi or mobile hotspots).
- Speed test results: 25 Mbps download, 20 Mbps upload.
Responsibilities
- Demonstrate excellent verbal, written, and interpersonal communication skills.
- Ability to communicate effectively with patients, guarantors, and third parties to address inquiries involving minor, major, or complex issues.
- Thorough and detailed documentation of patient billing information (demographics, insurance, payment information) in FACS (Flexible Automated Collection System) and hospital systems as required.
- Educate patients, guarantors, and third parties on billing processes, unpaid balances, insurance adjustments, claim denials, and other related inquiries.
- Ability to provide account resolution by offering payment options, establishing payment agreements, or guiding financial assistance options.
- Maintain confidentiality of patient information, including medical records, in compliance with HIPAA, client, and company guidelines.
- Audit and review accounts as needed to ensure accuracy and efficiency.
- Skilled in typing while actively listening during calls.
- Effectively manage time and assigned tasks.
- Perform all other duties as assigned by the supervisor.
Benefits
- Work from home
- Paid training
- Team-oriented environment
- Growth opportunities
- Bonus and incentive program
- Full benefits: medical, dental, and vision
- 401(k) with employer match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
