Remote NEMT Scheduling Coordinator - WI Residents Only
About The Position
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. We are hiring remote positions for candidates in the state of Wisconsin. You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. We’re committed to ensuring members can access their essential healthcare appointments with ease. Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress‑free so patients can focus on their health.
Requirements
- Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
- Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
- Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
- Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
- 100% attendance is required during training period
Nice To Haves
- Minimum of 2 years’ customer service experience in a call center environment
- Experience with diagnosing and troubleshooting technology
- healthcare scheduling, customer service, and call center experience
Responsibilities
- Deliver exceptional customer service while handling escalated or complex member interactions
- Consult with members to understand their needs and identify the most appropriate transportation options
- Communicate clearly and professionally using strong verbal communication skills
- Adapt your approach to support a wide range of member personalities, needs, and situations
- Use positive, empathetic language to represent yourself and the company in a professional manner
Benefits
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
- paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
