Business Analyst/Consultant IV - CURRENT WI residents only

Technoviz LLC • Madison, WI

6d • Remote

About The Position

Business Analyst/Consultant IV - CURRENT WI residents only

Requirements

• ServiceNow Implementation & Configuration – 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.
• Business Analysis & Requirement Gathering – 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.
• ITSM Process Knowledge – 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.
• Technical Writing & Documentation – 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).
• Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.
• Candidates must be CURRENT WI residents. No relocation is allowed. This position can work 100% remote (within the state of WI).

Nice To Haves

• Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).
• ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees