Remote Call Center Representative (Kansas Residents Only) – Medical Transportation (NEMT)
About The Position
From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments. This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here. Why This Role Stands Out 🏡 Work From Home – Fully remote role (Kansas-based employees only) 🌎 Nationwide Impact – Help members across the U.S. access healthcare 💙 Meaningful Work – Every call supports someone's health and well-being 🤝 Supportive Team – Positive culture with coaching and encouragement 📚 Paid Training - Learn and grow
Requirements
- Must live in Kansas and work from a secure home environment
- High school diploma or equivalent
- Customer service or call center experience preferred
- Healthcare, transportation, or scheduling experience is a plus
- Strong communication and active listening skills
- Detail-oriented with the ability to follow structured processes
- Comfortable multitasking across systems while on calls
- Reliable, self-motivated, and team-oriented
Nice To Haves
- Bilingual candidates encouraged to apply
Responsibilities
- Answer inbound calls with empathy, professionalism, and patience
- Schedule, confirm, and update medical transportation rides
- Assist members nationwide with clear, respectful communication
- Verify eligibility and trip details using multiple systems
- Accurately document all ride activity (requests, changes, cancellations)
- Follow all client policies and procedures, plus local, state, and federal regulations
- Stay calm and solution-focused when handling changes or concerns
- Meet performance goals for quality, accuracy, and customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
