Remote Call Center Representative (Kansas Residents Only) – Medical Transportation (NEMT)

Berlin-Wheeler, Inc. • Topeka, KS

3d • Remote

About The Position

From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.
This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.

Requirements

• Must live in Kansas and work from a secure home environment
• High school diploma or equivalent
• Customer service or call center experience preferred
• Strong communication and active listening skills
• Detail-oriented with the ability to follow structured processes
• Comfortable multitasking across systems while on calls
• Reliable, self-motivated, and team-oriented

Nice To Haves

• Healthcare, transportation, or scheduling experience is a plus
• Bilingual candidates encouraged to apply

Responsibilities

• Answer inbound calls with empathy, professionalism, and patience
• Schedule, confirm, and update medical transportation rides
• Assist members nationwide with clear, respectful communication
• Verify eligibility and trip details using multiple systems
• Accurately document all ride activity (requests, changes, cancellations)
• Follow all client policies and procedures, plus local, state, and federal regulations
• Stay calm and solution-focused when handling changes or concerns
• Meet performance goals for quality, accuracy, and customer experience

Benefits

• Work From Home – Fully remote role (Kansas-based employees only)
• Nationwide Impact – Help members across the U.S. access healthcare
• Meaningful Work – Every call supports someone's health and well-being
• Supportive Team – Positive culture with coaching and encouragement
• Paid Training - Learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees