Remote Monitoring Specialist (Second Shift)

Lowe's Companies, Inc.

23h•Remote

About The Position

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We’re glad you’re interested in building your career with us. Lowe’s is dedicated to service, which begins with serving our associates. Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills. Apply today and start your career on a strong foundation. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 35 home improvement company serving approximately 20 million customers weekly in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Requirements

3 years Retail or professional environment in LP
3 years Multi-store big-box retail experience
Demonstrated experience detailed report-writing
Experience in using physical security systems (CCTV, EAS, etc.)

Nice To Haves

Bachelor’s degree
LPC/LPQ qualification
Experience with managing teams in a fast-paced, ever-changing environment
Experience conducting quality reviews/audits
Completion of a certified training program (Wicklander-Zulawski or Reed training)

Responsibilities

Review and respond to all incoming alerts in alignment with defined service level agreements
Complete visual verification for store alarms (Fire and Burglar) using CCTV when necessary
Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
Follow all rules and guidelines during remote interactions
Escalate incidents/situations to Remote Monitoring Supervisor when required
Provide thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents
Conduct “hot spot” monitoring and provide summarized reports of findings
Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical Security Manager
Recognize trends in overnight activity and remote to Remote Monitoring Supervisor or Physical Security Manager
Maintain up-to-date knowledge of all safety and security policies and procedures, as well as 3rd party security post orders and Fire Watch requirements
Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
Review store conditions of store following major incidents (civil unrest, severe weather, etc.)
Assist with field efforts being executed overnight when needed (i.e. Law Enforcement operations, ORC activity, etc.)
Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.)
Assist with facilitating 3rd party security / Fire Watch coverage when necessary