Remote Monitoring Specialist I
Hach
•Remote
About The Position
The Remote Monitoring Specialist I is an entry-level role within Hach Global Services team, responsible for monitoring, troubleshooting, and optimizing Data & Analytics software and associated instrumentation. The Global Services team provides expert guidance, actionable insights, and practical recommendations to maximize operating efficiency of water systems through remote data collection and analysis. This role supports multiple global customers and collaborates with Project Managers and cross-functional teams to ensure service delivery meets or exceeds expectations.
Requirements
- Associate degree or equivalent experience required
- Ability to manage multiple priorities
- Strong problem-solving using structured methods
- Effective collaboration and communication
- Proactive learning and continuous improvement mindset
- Ability to build trust with stakeholders
Nice To Haves
- Bachelor’s degree preferred
- Experience in water or industrial markets preferred
- Familiarity with MS Office, Salesforce, ServiceMax preferred
Responsibilities
- Deliver Monitoring Services
- Execute Real-Time Control (RTC) monitoring services, including commissioning, optimization, and daily monitoring of global customer sites.
- Provide remote support (phone, email, etc.) for troubleshooting and resolution of technical issues.
- Apply established procedures to resolve routine and standard problems.
- Develop product and application knowledge across the Data & Analytics portfolio.
- Contribute to continuous improvement of internal procedures, including SOPs.
- Monitor, support, and optimize digital services and boundary systems associated with customer solutions, ensuring integrated performance across connected platforms and services.
- Develop Customer Relationships
- Support customer decision-making and respond to needs.
- Maintain a strong customer-focused mindset.
- Act as technical resource for process monitoring.
- Build relationships across customers and internal teams.
- Capture and communicate Voice of Customer feedback.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
