Remote Member Specialist | Work From Home

AIL•Las Vegas, NV

8d•Remote

About The Position

AO Globe Life is seeking motivated, service-focused professionals to join our growing virtual team as Remote Insurance & Member Benefits Specialists. You'll work directly with eligible members and families who have requested information about available benefits, helping them understand their options, select appropriate protection, and receive ongoing service throughout the life of their policies. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development for motivated individuals ready to learn. This opportunity operates in a virtual environment, including Zoom client consultations, phone communication, online training, digital enrollment systems, virtual coaching and mentorship, remote team meetings, and online professional-development programs. You'll have the independence of working remotely while remaining connected to a team focused on accountability, development, service, and performance.

Requirements

Be at least 18 years of age.
Be physically located within the United States.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain reliable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable conducting business through Zoom and phone.
Be willing to complete required training.
Be willing and able to obtain the appropriate state Life & Health Insurance License.
Excellent verbal and written communication skills.
Strong customer-service and relationship-building abilities.
Active listening and problem-solving skills.
Professionalism and attention to detail.
Self-motivation and personal accountability.
Strong organization and time-management skills.
Goal-oriented and performance-driven mindset.
Confidence working independently.
Comfort using computers and virtual communication technology.
Ability to learn and adapt quickly.
Coachability and willingness to implement feedback.
Commitment to ethical, client-focused service.

Nice To Haves

Previous insurance experience is helpful but not required.
Experience in customer service, sales, banking, financial services, healthcare, hospitality, retail, education, administration, military service, call centers, account management, or client relations can transfer well to this opportunity.

Responsibilities

Connect with members virtually through Zoom and phone appointments.
Connect with individuals who have requested information about available benefits.
Ask questions to understand each family's needs, priorities, and financial-protection goals.
Build professional relationships based on trust, service, and consistent communication.
Explain available life, accident, and supplemental health insurance options.
Help members understand coverage features and available choices.
Assess individual needs and recommend appropriate solutions.
Answer questions clearly and professionally.
Guide eligible members through applications and enrollment.
Complete required documentation accurately.
Conduct policy reviews.
Assist with beneficiary updates.
Answer policy and coverage questions.
Provide appropriate claims-related assistance.
Follow up with members regarding changing needs.
Maintain accurate digital client records.
Deliver responsive, professional service.
Follow applicable company procedures, state regulations, and ethical standards.