Remote Member Care Consultant
About The Position
AO Globe Life is seeking motivated, dependable, and service-oriented individuals to join our virtual team as Remote Member Care Consultants. In this position, you'll connect with prospective and existing clients through Zoom and phone appointments, helping them understand available life, accident, and supplemental health insurance benefits. You'll listen to individual needs, explain coverage options, answer questions, assist with enrollment once appropriately licensed, and provide continued customer service. This opportunity combines customer service, client relationship management, benefits education, and consultative insurance sales. Whether you're entering the workforce, transitioning from another industry, or seeking a more flexible career, we provide training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply.
Requirements
- Be at least 18 years old.
- Be physically located within an eligible U.S. location.
- Be legally authorized to work in the United States.
- Have access to a reliable desktop or laptop computer.
- Maintain dependable high-speed internet.
- Have webcam and microphone capability.
- Maintain a quiet, professional workspace.
- Be comfortable communicating through Zoom and phone.
- Demonstrate professional communication skills.
- Be willing to complete required training.
- Be comfortable with consultative insurance sales.
- Understand the commission-only compensation structure.
- Hold or be willing and able to obtain the required state Life & Health Insurance License.
- Meet applicable licensing and background requirements.
Nice To Haves
- Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.
Responsibilities
- Contact company-provided prospective clients.
- Schedule and conduct Zoom and phone appointments.
- Build professional relationships with individuals and families.
- Listen carefully to client questions and concerns.
- Identify individual and family protection priorities.
- Explain the purpose of benefit-review appointments.
- Maintain accurate appointment and follow-up records.
- Provide consistent client communication.
- Develop long-term relationships through professional service.
- Explain available life, accident, and supplemental health insurance products.
- Conduct needs-based benefit consultations.
- Review relevant coverage features and policy options.
- Help clients understand available choices.
- Recommend appropriate insurance solutions based on individual needs.
- Answer questions about coverage and enrollment.
- Assist eligible clients with electronic applications.
- Review required documentation.
- Follow applicable state insurance regulations and company procedures.
- Provide professional follow-up after enrollment.
- Respond to client questions.
- Assist with applicable policy reviews.
- Help clients navigate beneficiary and policy-service requests.
- Direct clients to appropriate claims-support resources.
- Maintain accurate digital client records.
- Build lasting relationships through dependable service.
- Complete virtual onboarding.
- Attend product-education sessions.
- Learn digital presentation and enrollment systems.
- Strengthen communication and customer-service skills.
- Participate in coaching and mentorship.
- Develop consultative sales techniques.
- Improve time management and organization.
- Explore leadership-development opportunities.
Benefits
- Medical insurance reimbursement opportunities.
- Company-supported life insurance.
- Accidental Death Benefit coverage.
- Renewal and residual income opportunities.
- Ongoing professional coaching.
- Mentorship and leadership-development programs.
- Union representation where applicable.
- Digital business tools.
- Performance recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
