Remote Healthcare Communicator

Inizio Engage•Yardley, PA

5d•$13 - $23•Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. This role involves representing clients on a variety of projects via inbound/outbound telecommunication. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Requirements

Bachelor’s degree or equivalent work-related experience.
Inbound Call Center experience required.
Excellent verbal, written, and listening communication skills.
Ability to join frequent meetings and calls without disruption or disconnecting
Competency with a computer keyboard and mouse. Technically savvy.
Pleasant and professional telephone manner.
Flexibility in scheduling for rotating shifts to accommodate the needs of the business

Responsibilities

Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference