Client Support Specialist & Health Enthusiast

BodySpec•Pittsburgh, PA

13d•$41,600 - $49,056•Remote

About The Position

BodySpec is the premier DEXA operator in the country, and our Health Consultants are the heartbeat of that experience. As a Remote Health Consultant at BodySpec, you’ll be the first voice clients hear when they’re trying to understand their body composition, build a real fitness habit, or finally take their health seriously. No scripts, no pretending the product’s fine. Just real conversations with people who care about their data, and a team that gives you the room to think on your feet.

Requirements

3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
Strong working knowledge of CX KPIs, metrics, and best practices
Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
Exceptional written and verbal communication, with natural empathy across a wide range of clients
Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
US-based, with a reliable internet connection and a quiet home workspace

Nice To Haves

Empathy with Range: You can meet a curious first-time client and a frustrated rescheduler in the same hour, and both leave the call feeling heard. Your warmth doesn’t sound like a script, because it isn’t one.
Health-Literate Curiosity: You actually care about this stuff. DEXA, body composition, nutrition basics, training principles. These are topics you’d read about on your own time, and that knowledge bleeds through in every conversation.
Operational Multitasking: Phone ringing, three Slack DMs open, an email half-written, calendar pinging, and you don’t drop balls. You hold the cognitive load without getting flustered, and you know which thread to pick up first.
Calm Under Volume: When the queue spikes or a scheduling crunch lands on a Saturday afternoon, you triage by importance rather than by who’s loudest. You don’t perform stress; you absorb it and keep moving.
High Agency in a Remote Seat: Nobody walks by your desk to ask if you’re stuck. When you see a broken process, a wrong FAQ, or a recurring issue, you flag it, fix it, or document it without waiting for someone to assign it.
No-Ego Service Posture: You’re happy to reschedule the same client for the third time, answer the same FAQ for the tenth time, and own the small unglamorous work as fully as the complex problem-solving. The job is the work, not the title.
If you’ve taken standardized tests (SAT, ACT, ASVAB, or similar), share your scores. They aren’t required and won’t be a sole factor, but they help us learn about you since we don’t run pre-employment testing

Responsibilities

Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
De-escalate and triage complex or sensitive client situations with composure
Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Benefits

Health, dental, and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators who’ve scaled companies before
Equity: Stock options through performance bonus and additional grants based on performance
Profit sharing