Remote Field Service Technician

Air Clean Systems

11h•Remote

About The Position

The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers. Success in this role depends on: delivering an outstanding on-site customer experience at every interaction, executing service work with urgency, professionalism, and technical excellence, along with completing all service documentation accurately, thoroughly, and in a timely manner. This individual is essential to maintaining customer satisfaction, supporting field operations, and ensuring compliance with CS Medical quality standards.

Requirements

High school diploma or equivalent
1–3 years of experience in a technical or medical device service environment (or equivalent)
Strong communication skills (verbal and written) with a customer-first mindset
High level of computer proficiency (MS Office, ERP systems)
Proven ability to manage documentation with speed and accuracy
Strong attention to detail and organizational skills
Valid driver’s license with a clean driving record

Nice To Haves

Associates Degree in related field or equivalent
Experience working in hospital, clinical, or repair environments

Responsibilities

Serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience.
Build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise.
Respond to customer needs with care and understanding, ensuring minimal disruption to their operations.
Perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S.
Troubleshoot and resolve technical issues via phone, email, and in-person visits.
Ensure all equipment is operating safely and in compliance with company and regulatory standards.
Complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks.
Ensure documentation is submitted same-day as the on-site visit.
Maintain organized and accurate records in the Service Department’s central systems.
Maintain accurate inventory of company-owned tools, equipment, and spare parts.
Track and report usage, replenishment needs, and discrepancies.
Support service quality initiatives and customer satisfaction goals.
Provide valuable feedback from the field to improve products, service processes, and customer experience.