Remote Family Protection Specialist

AIL•Columbia, SC

2d•Remote

About The Position

This role involves helping eligible individuals and families, including veterans, labor union members, credit union members, and other working professionals, understand and enroll in available life, accident, and supplemental health insurance benefits. The position is 100% remote and requires working with clients through scheduled Zoom and phone consultations. Responsibilities include explaining protection needs, exploring coverage options, completing enrollment once licensed, and providing ongoing policy support. It combines customer service, relationship management, benefits education, and consultative insurance sales. Training, licensing guidance, mentorship, and opportunities for professional development are provided. No prior insurance experience is required.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace.
Complete required training and participate in virtual meetings.
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Contact prospective and existing clients through company-provided opportunities.
Schedule and conduct virtual Zoom and phone consultations.
Build professional relationships with eligible members and their families.
Ask questions to understand individual protection needs and priorities.
Listen carefully to client concerns and financial-protection goals.
Answer questions clearly, accurately, and professionally.
Maintain organized appointment schedules and follow-up communication.
Explain available life, accident, and supplemental health insurance products.
Review relevant coverage features and policy information.
Conduct needs-based benefit consultations.
Identify appropriate coverage solutions based on client needs.
Provide suitable recommendations within licensing and company requirements.
Answer questions about policies and enrollment.
Assist eligible clients with electronic applications.
Review required documentation for completeness.
Follow applicable state insurance regulations and company procedures.
Provide follow-up after enrollment.
Explain applicable next steps.
Respond to policy-related questions.
Assist with applicable policy reviews.
Help clients navigate beneficiary information and policy-service requests.
Direct clients to appropriate claims-support resources when needed.
Maintain accurate digital client records.
Build lasting relationships through dependable service.
Complete virtual onboarding and product training.
Attend applicable coaching sessions and team meetings.
Strengthen communication and presentation skills.
Learn digital enrollment and client-management systems.
Develop consultative sales and relationship-building skills.
Work toward individual performance and professional-development goals.