Onsite Diagnostic Technician

LKQNashville, TN
Remote

About The Position

Join Elitek’s growing remote diagnostics team and play a key role in helping repair facilities across the country get vehicles safely back on the road. As a Remote Diagnostic Technician, you’ll perform advanced vehicle diagnostics, programming, and calibrations — providing clear repair recommendations to our partners. What You’ll Do: Diagnose and resolve complex vehicle issues remotely. Perform programming and calibrations on a wide range of makes and models. Collaborate with Elitek partners to deliver fast, accurate solutions. Manage time and resources effectively in a fast-paced environment.

Requirements

  • Minimum of 6 months experience in the automotive industry at an entry-level position.
  • Technical or Vocational school graduate and/or OEM training.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
  • Frequent use of Outlook, Word, Excel, graphics, etc.
  • Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
  • Regularly uses moderately complex oral and written skills.
  • May train others in functional areas, interact with others and make presentations to department or middle management.
  • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
  • Decisions generally affect one’s job or assigned functional area.
  • Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
  • Handle multiple tasks or projects simultaneously with moderate complexity.

Nice To Haves

  • High School Diploma/GED.
  • Understanding of the automotive industry and various manufacturer acronyms and lingo.

Responsibilities

  • Diagnose and resolve complex vehicle issues remotely.
  • Perform programming and calibrations on a wide range of makes and models.
  • Collaborate with Elitek partners to deliver fast, accurate solutions.
  • Manage time and resources effectively in a fast-paced environment.
  • Serve as a primary partner contact as needed within the service process.
  • Provide diagnostic and technical subject matter expertise in a customer service-centric manner to each partner/customer.
  • Provide first call final resolution to as many vehicle scans as possible, escalating when needed, but helping the customer complete the process and move the vehicle through their repair sequence.
  • Educate our partners/customers on the importance of diagnostic scans.
  • Assist Remote technicians with required diagnostic tests and in performing technical evaluations.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Assumes other duties as assigned.

Benefits

  • Competitive benefits
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