Remote Customer Service Team Manager | Client Benefits & Leadership

AIL•Los Angeles, CA

11d•$95,000 - $115,000•Remote

About The Position

AO Globe Life is expanding and seeking motivated professionals to join our virtual organization as Remote Customer Service Team Managers. This position combines client service, benefits education, team development, coaching, and performance leadership. You'll work directly with individuals and families who have requested information about available benefits while developing and supporting representatives on your team. Whether you already have management experience or you're a strong client-service professional ready to move into leadership, you'll have access to structured training, mentorship, leadership development, and performance-based advancement opportunities.

Requirements

Previous leadership, management, supervisory, or client-service experience
Strong verbal and written communication skills
Ability to coach, mentor, and motivate others
Excellent organization and time-management skills
Strong interpersonal and relationship-building abilities
Confidence providing constructive feedback
Goal-oriented and performance-focused mindset
Personal accountability and self-motivation
Professionalism, integrity, and sound judgment
Strong problem-solving and critical-thinking abilities
Ability to manage multiple priorities
Comfort working independently in a remote environment
Confidence using Zoom and digital business tools
Desire to develop people and build a successful team
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting business through Zoom and phone
Be comfortable leading and coaching a virtual team
Participate in ongoing training and leadership development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous insurance experience is helpful but not required.

Responsibilities

Recruit, onboard, mentor, and support developing representatives
Help new team members successfully transition through training and development
Conduct virtual team meetings, coaching sessions, and development calls
Establish clear expectations, goals, and performance standards
Monitor individual and team progress
Provide constructive coaching and performance feedback
Help representatives strengthen communication and client-service skills
Encourage accountability, consistency, and professional growth
Identify leadership potential and help develop future team leaders
Create a positive, collaborative, and performance-focused remote culture
Connect with individuals who have requested information regarding available benefits
Schedule and conduct virtual consultations through Zoom and phone
Ask questions to understand each client's needs and priorities
Explain available life, accident, and supplemental health insurance options
Answer client questions clearly and professionally
Recommend appropriate solutions based on individual needs
Guide eligible clients through applications and enrollment
Provide ongoing client service and follow-up
Maintain accurate digital records and documentation
Help developing representatives learn how to conduct professional virtual consultations, communicate effectively, build client relationships, and provide an exceptional service experience.