REMOTE Customer Service Representative | Client Benefits & Leadership Growth
AIL•Los Angeles, CA
•$95,000 - $115,000•Remote
About The Position
AO Globe Life is expanding its virtual team and seeking motivated, people-focused professionals for our Remote Customer Service / Client Benefits team. In this role, you'll connect with individuals and families who have requested information about available benefit programs, answer questions, provide personalized guidance, assist with enrollment, and build long-term client relationships. For individuals interested in career growth, AO also provides training, mentorship, and opportunities to develop into team leadership and management roles based on performance.
Requirements
- Be at least 18 years old
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have a reliable computer or laptop with webcam and microphone
- Maintain reliable high-speed internet
- Have a quiet, professional workspace
- Be comfortable using Zoom and web-based applications
- Be willing to complete required training
- Be willing and able to obtain the appropriate state Life & Health Insurance License
- Strong communication and active-listening skills
- Customer-service or people-focused mindset
- Professional and positive demeanor
- Strong organization and time-management abilities
- Self-motivation and personal accountability
- Problem-solving and critical-thinking skills
- Ability to work independently from home
- Comfort communicating through Zoom and phone
- Basic computer and digital-technology skills
- Coachability and willingness to learn
- Desire for professional and financial growth
Nice To Haves
- Previous experience in customer service, client services, call centers, retail, hospitality, healthcare, administration, banking, education, recruiting, sales, management, or operations can transfer well to this opportunity.
Responsibilities
- Connect with individuals who have requested information about available benefits
- Schedule and conduct virtual consultations through Zoom and phone
- Listen to client needs and answer questions professionally
- Explain available life, accident, and supplemental health insurance options
- Help clients understand benefit and coverage choices
- Guide eligible clients through applications and enrollment
- Assist with policy reviews and beneficiary updates
- Provide ongoing customer service and follow-up
- Maintain accurate digital client records and documentation
- Build long-term relationships through professional, consistent service
Benefits
- Weekly Performance-Based Pay
- Flexible Scheduling
- Training & One-on-One Mentorship
- Leadership & Management Advancement
- Medical insurance reimbursement opportunities
- Company-supported life insurance
- Accidental Death Benefit coverage
- Renewal and residual income opportunities
- Professional coaching and mentorship
- Leadership development programs
- Union representation where applicable
- Virtual business tools and technology
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
