Remote Customer Service/Sales Rep - Starting 11/16/2026

Transworld Systems Inc. • Indianapolis, FL

3d • Remote

About The Position

TSI-CXBPO, part of the TSI family of companies, is hiring a remote customer service and sales representative. The role assists customers with account inquiries and concerns while recommending additional products and services during qualified calls. Compensation is $15.00 per hour. Paid training begins Monday, November 16, 2026, and runs for 27 training days, Monday through Friday from 8 a.m. to 5 p.m. EST. Following training, hours of operation are 7 a.m. to 7 p.m. EST. Applicants must complete a series of online Harver assessments after submitting an application. Remote employees must meet the stated wired broadband internet requirements. Cameras must remain on for the entirety of each training shift, excluding breaks and lunches. The company notes that responsibilities may be changed, expanded, reduced, or delegated to meet business needs.

Requirements

• High school graduate or equivalent.
• Proficiency with Microsoft applications and ability to learn software applications.
• Detail-oriented, with the ability to organize and prioritize work, meet strict deadlines, and communicate effectively with outside parties.
• Effective call-handling skills and a high level of professionalism.
• Strong focus on shift attendance.
• For remote work: broadband internet connection; DSL and dial-up are not accepted.
• For remote work: hard-wired internet connection is required; Wi-Fi and Wi-Fi hotspots are not accepted.
• For remote work: minimum speed test results of 25 Mbps download and 20 Mbps upload.
• Cameras must be on during training from start to end of each shift, excluding breaks and lunches.

Nice To Haves

• One to two years of experience working in a call center environment is preferred.

Responsibilities

• Proactively discuss and recommend additional products and services during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
• Assist customers with inquiries and concerns.
• Accurately document and enter account information in the client system.
• Provide customers with detailed explanations of account status and inquiries.
• Follow state and federal regulations related to job duties.
• Assist customers with delinquent accounts in accordance with applicable state guidelines.
• Use effective communication skills to meet client and customer goals.
• Maintain average inbound handle time.
• Meet quality assurance goals.
• Adhere to production measures, including time spent on calls and schedule adherence.

Benefits

• Paid training
• Growth opportunity
• Comprehensive benefits package available, including medical, dental, and vision insurance, a 401(k) retirement plan with employer matching, paid time off, and paid holidays
• Potential monthly and quarterly bonuses based on sales performance and meeting client-mandated KPIs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED