Remote Customer Service Representative - Must Reside in NY (Starting 11/30/2026)
About The Position
TSI-CXBPO is hiring a remote Customer Service Representative who must reside in New York State. The role assists customers with billing concerns and account inquiries, documents account information in a client system, explains account status, and supports customers with delinquent accounts in accordance with applicable state guidelines and state and federal regulations. Applicants complete a required series of online assessments through Harver after submitting an application. Paid training begins Monday, November 30, 2026, and runs Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. Following training, operating hours are Monday through Friday, 7:00 a.m. to 9:00 p.m. EST, and Saturday, 7:00 a.m. to 5:00 p.m. EST; a set work schedule will be assigned within those hours. Remote employees must meet the specified internet connection and speed requirements, and cameras must remain on during training shifts except during breaks and lunch.
Requirements
- High school graduate or equivalent.
- Detail-oriented, organized, and able to prioritize work and meet strict deadlines.
- Ability to communicate effectively with outside parties.
- Effective call-handling skills and a high level of professionalism.
- Strong focus on attendance and shift reliability.
- Proficiency with Microsoft applications and ability to learn software applications.
- Must reside in New York State.
- For remote work: broadband internet connection; DSL and dial-up are not accepted.
- For remote work: hard-wired internet connection is required; Wi-Fi and Wi-Fi hotspots are not accepted.
- For remote work: internet speed test results must show at least 40 Mbps download and 20 Mbps upload.
Responsibilities
- Assist customers with billing inquiries and concerns.
- Accurately document and enter account information into the client system.
- Provide customers with detailed explanations of account status and inquiries.
- Adhere to state and federal regulations applicable to job duties.
- Assist customers with delinquent accounts according to applicable state guidelines.
- Use effective communication skills to support client and customer goals.
- Maintain average inbound handle time.
- Achieve quality assurance goals.
- Adhere to production measures, including time spent on calls and schedule adherence.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with employer matching
- Paid time off
- Paid holidays
- Growth opportunity
- Team-oriented work environment
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
