Remote Customer Service

Facility Transport Solutions • Westbury, NY

4d • Remote

About The Position

1st Choice Ambulette is the leading non-emergency medical transportation (NEMT) provider in New York. We're committed to providing exceptional service to our customers and are looking for a dedicated customer service representative to join our team. We're seeking a skilled and friendly Remote Customer Service Representative to handle inbound calls from our customers. This role is critical in ensuring smooth operations and maintaining our high standards of customer satisfaction.

Requirements

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Proficiency in computer use and data entry
• Ability to multitask and work in a fast-paced environment
• Personal computer with reliable internet connection
• Headset for clear audio communication

Nice To Haves

• Previous customer service experience preferred
• Familiarity with medical terminology and NEMT a plus

Responsibilities

• Answer inbound phone calls from customers
• Book transportation trips
• Provide estimated time of arrival (ETA) information
• Address customer inquiries and concerns
• Maintain accurate records of all customer interactions
• Collaborate with dispatch and drivers to ensure efficient service

Benefits

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program
• Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed