Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Berlin-Wheeler, Inc. • Topeka, KS

11d • $11 - $12 • Remote

About The Position

Looking for a stable, full-time remote position where you can help people every day? As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact. We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.

Requirements

• Must currently reside in Kansas
• High school diploma or GED
• Ability to work remotely from a secure and distraction-free home office
• Strong verbal communication and active listening skills
• Basic computer skills and ability to navigate multiple applications simultaneously
• Reliable internet connection
• Professional and dependable work habits

Nice To Haves

• Customer service experience
• Call center experience
• Healthcare, transportation, scheduling, or member services experience
• Experience handling a high volume of inbound calls

Responsibilities

• Answer inbound customer service calls professionally and courteously
• Schedule, update, and confirm transportation requests for medical appointments
• Assist members with ride changes, cancellations, and general questions
• Verify trip information and eligibility using company systems
• Communicate with transportation providers and healthcare facilities as needed
• Accurately document customer interactions and trip details
• Resolve concerns while maintaining a positive customer experience
• Follow company policies and quality standards
• Meet performance expectations for attendance, accuracy, and customer service

Benefits

• Paid Training
• Supportive Team Environment
• Opportunities for Growth and Advancement
• Consistent Full-Time Schedule
• Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED