2026)

Transworld Systems Inc.•Utica, NY

12h•Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

Must reside in New York state
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
Effective call handling skills and high levels of professionalism are required.
A strong focus on exemplary shift attendance is required.
The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
A High School graduate/ equivalent is required.
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 40 mbps download, 20 mbps upload
Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Responsibilities

Assist customers with billing inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhering to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Utilize exceptional communication skills to fulfill both client and customer goals
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)