2026)

Transworld Systems Inc.•Utica, NY

18h•$17 - $17•Remote

About The Position

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. This is a remote/work from home position, and candidates must reside in New York state. The compensation is $16.50/hour. Paid training starts on Tuesday, May 26, 2026, with training hours from Monday through Friday: 8am - 4:30pm EST. Following training, the hours of operation are Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST. During training, you will be assigned a set work schedule within the indicated hours of operation. TSI-CXBPO (part of TSI family of companies) is seeking ambitious, self-motivated, and driven people for a rewarding career in the customer service arena, offering a work-from-home environment, paid training, a team-oriented work environment, and growth opportunities.

Requirements

Detail oriented
Ability to organize and prioritize work and meet strict deadlines
Ability to effectively communicate with outside parties
Effective call handling skills
High levels of professionalism
Strong focus on exemplary shift attendance
Proficient with Microsoft applications
Ability to learn software applications
High School graduate/ equivalent is required
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 40 mbps download, 20 mbps upload
Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Responsibilities

Assist customers with billing inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhering to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Utilize exceptional communication skills to fulfill both client and customer goals
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)