Field Service Representative – Harrisburg, PA (MUST Reside in PA)
About The Position
At Visionix USA, we don’t just support eye care—we transform it. As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide. Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.
Requirements
- Associate degree in a technical field, military technical training, or equivalent experience
- 2+ years in field service or technical support (6+ years preferred)
- Strong mechanical, electrical, and IT troubleshooting skills
- Ability to read & understand mechanical & electrical drawings
- Basic IT experience (Windows/Uploading & Downloading software)
- Excellent communication and customer service abilities
- Ability to lift up to 80 lbs. and travel extensively (car + air)
- Valid driver’s license with clean driving record
- Willingness to travel throughout the U.S. for training and regional support
Nice To Haves
- Experience with optics or ophthalmic equipment is a plus — training provided
Responsibilities
- Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
- Deliver on-site troubleshooting and high-level technical support
- Maintain accurate service documentation, parts inventory, and RMA processes
- Communicate effectively with customers, internal teams, and leadership
- Care for company-issued tools, diagnostic equipment, and service vehicles
- Identify workflow improvements or potential sales opportunities
- Mentor and support new FSRs during onboarding
- Must be Computer literate (Windows, MS Office Suite and other applications required)
- Perform additional duties as assigned
Benefits
- Competitive base salary
- 401(k) Retirement Plan
- Full benefits package (medical, dental, vision, life, disability)
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
