Remote Customer Service Agent | Travel Booker

Destination Careers•New York, NY

2d•Remote

About The Position

Destination Knot is seeking a motivated, detail-oriented Remote Customer Service Agent | Travel Booker to help clients research, plan, and book travel experiences while providing excellent customer service. The role supports bookings for hotels, resorts, cruises, flights, and vacation packages, and includes recommending travel options tailored to clients’ preferences and budgets. The position is fully remote with flexible hours and offers performance-based earning potential.

Requirements

Strong communication skills and a customer-first mindset.
Organized, self-motivated, and able to work independently in a remote environment.
Comfortable using online booking platforms, email, and other digital tools.
Passion for travel and eagerness to learn.
Must be at least 18 years old.
Must have a computer and reliable internet connection.

Nice To Haves

Prior experience in customer service, hospitality, or travel is preferred but not required.

Responsibilities

Support clients in booking hotels, resorts, cruises, flights, and vacation packages.
Provide personalized travel recommendations based on client preferences and budget.
Respond promptly and professionally to inquiries by phone, email, or messaging platforms.
Manage and maintain accurate records of bookings, preferences, and client communications.
Coordinate travel logistics and resolve pre- or post-travel concerns.
Stay updated on travel industry trends, destination options, and supplier offerings.
Deliver a high level of service to build long-term client relationships and referrals.