Remote Customer Service Account Consultant

AO Globe Life•Virginia Beach, VA

20h•Remote

About The Position

If you are looking to move away from traditional office roles and build a career that offers flexibility, purpose, and long-term growth, this opportunity may be the right fit. AO Globe Life is hiring Remote Customer Service Account Consultants to meet virtually with individuals and families who are already connected with our organization. Instead of prospecting for leads, you will focus on scheduled consultations where you provide guidance on benefit programs that help protect what matters most. Key Responsibilities Conduct scheduled virtual consultations with clients via Zoom Understand client needs and explain available benefit options Guide individuals and families through the application and onboarding process Provide clear answers to client questions and offer ongoing support Maintain accurate documentation and follow-up communication Participate in team meetings, training sessions, and professional development programs Collaborate with peers and mentors to improve performance and service delivery What You’ll Receive Fully Remote Work Environment Work from anywhere in the United States with the flexibility of a virtual role. Flexible Scheduling Structure your schedule in a way that supports both productivity and work–life balance. Pre-Scheduled Client Consultations All client meetings are arranged in advance, allowing you to focus on service rather than outreach. Training & Licensing Support Comprehensive onboarding and assistance with obtaining required licensing. Weekly Compensation Consistent weekly pay through direct deposit with performance-based incentives. Performance Recognition Monthly and quarterly bonus opportunities and advancement potential. Leadership Development Clear pathways into mentorship and leadership roles for high-performing team members. Supportive Team Environment Collaborative culture focused on development, accountability, and long-term success. Who We’re Looking For Confident communicators who are comfortable presenting information virtually Individuals who enjoy helping people and solving problems Organized professionals who can manage their workflow independently Candidates comfortable using video conferencing and digital tools Applicants legally authorized to work in the United States Access to a Windows-based laptop or PC with reliable internet connection and webcam Why AO Globe Life AO Globe Life partners with labor unions, credit unions, and veterans’ organizations to provide supplemental benefit programs to working families across the United States. With more than 70 years of experience and a rapidly growing remote workforce, we focus on building careers that combine flexibility, service, and professional growth. Apply Today If you are ready to build a career that offers flexibility, meaningful work, and growth opportunities, we encourage you to apply and explore joining the AO Globe Life team.

Requirements

Confident communicators who are comfortable presenting information virtually
Individuals who enjoy helping people and solving problems
Organized professionals who can manage their workflow independently
Candidates comfortable using video conferencing and digital tools
Applicants legally authorized to work in the United States
Access to a Windows-based laptop or PC with reliable internet connection and webcam

Responsibilities

Conduct scheduled virtual consultations with clients via Zoom
Understand client needs and explain available benefit options
Guide individuals and families through the application and onboarding process
Provide clear answers to client questions and offer ongoing support
Maintain accurate documentation and follow-up communication
Participate in team meetings, training sessions, and professional development programs
Collaborate with peers and mentors to improve performance and service delivery