Remote Customer Care Advisor

AIL•Louisville, KY

16h•Remote

About The Position

Globe Life AO is seeking motivated, dependable, and service-oriented individuals to join our growing virtual team as Remote Customer Care Advisors. You'll connect with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone consultations. Your role involves helping clients understand available life, accident, and supplemental health insurance benefits, answering questions, identifying coverage needs, providing appropriate recommendations once licensed, assisting with electronic enrollment, and maintaining long-term client relationships. This opportunity combines customer service, client support, benefits education, relationship management, and consultative insurance sales. Whether you're starting your career, returning to the workforce, or transitioning from another industry, we provide training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply. This is a client-facing insurance sales and service position—not an hourly administrative or inbound-only customer-service role.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate strong communication and interpersonal skills.
Be professional, dependable, and self-motivated.
Be able to work independently and manage a flexible schedule.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Be willing to complete applicable training.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
No college degree or previous insurance experience is required.
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Previous experience in any of the following may be helpful: Customer Service, Client Relations, Client Success, Sales, Insurance, Account Management, Retail, Hospitality, Healthcare, Financial Services, Call Centers, Leadership, Coaching, Team Development.
We value individuals who are coachable, organized, goal-oriented, and genuinely interested in helping families.

Responsibilities

Connect with company-provided client opportunities and existing clients.
Schedule and conduct Zoom and phone appointments.
Welcome clients and establish professional relationships.
Ask questions to understand individual and family needs.
Listen carefully to client questions and concerns.
Explain available life, accident, and supplemental health insurance options.
Answer questions about coverage, benefits, and policy features.
Provide needs-based recommendations once appropriately licensed.
Assist eligible clients with electronic applications and enrollment.
Maintain accurate digital client records and appointment schedules.
Provide ongoing customer service and applicable policy reviews.
Assist with beneficiary information and applicable policy service requests.
Help direct clients through appropriate claims-support processes.
Educate clients about available insurance products and benefits.
Help clients understand how coverage may fit their individual needs.
Explain applicable policy features and enrollment options.
Guide eligible clients through electronic applications.
Review application information for completeness.
Explain next steps after enrollment.
Follow up with clients regarding coverage decisions.
Maintain accurate documentation and follow-up records.
Follow company procedures and applicable state insurance requirements.
Participate in structured virtual onboarding.
Attend applicable team meetings, training, and coaching sessions.
Strengthen customer-service and communication skills.
Develop confidence in virtual presentations.
Learn digital enrollment and client-management systems.
Receive mentorship from experienced representatives and agency leadership.
Work toward individual production and professional-development goals.
Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.
Meet with clients through Zoom or phone to discuss their needs and available benefits.
Explain insurance products and coverage options clearly and professionally.
Once licensed, help eligible clients complete electronic applications and required documentation.
Answer policy questions, assist with applicable policy reviews, and maintain client relationships.
Participate in virtual product education, professional-development sessions, and mentorship.
Manage appointments, digital records, follow-up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information.
The position may involve outbound calls, appointment scheduling, and client follow-up.
Representatives have flexibility in organizing their schedules while maintaining consistent activity for client consultations, appointment scheduling, client follow-up, training, team communication, professional development, and production goals.
State insurance licensing guidance is provided.
Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees.
Training and professional development may include structured virtual onboarding, state insurance licensing guidance, product and benefits education, customer-service development, client communication and relationship management, consultative sales techniques, virtual presentation skills, electronic enrollment procedures, digital documentation, one-on-one mentorship, ongoing coaching, and leadership development.
Representatives who demonstrate strong results, professionalism, consistency, and leadership potential may pursue additional responsibilities.
Future responsibilities may include training and mentoring newer representatives, coaching, recruiting, team development, performance accountability, and leadership.