Remote Client Support Representative

Destination Careers • Boston, MA

8d • Remote

About The Position

We are seeking a full-time Remote Client Support Representative to provide exceptional customer service, address inquiries, resolve issues, and support client satisfaction throughout the booking and travel experience. The role handles support tickets, troubleshoots client concerns, offers solutions, and communicates professionally with clients across various channels.

Candidates must reside in one of the listed eligible countries: United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, or Uruguay.

The company may use AI tools to assist with parts of hiring, including reviewing applications, analyzing resumes, and assessing responses or potential inconsistencies. These tools support the recruitment team but do not replace human judgment; final hiring decisions are made by humans. Applicants may contact the company for information about data processing.

Requirements

• Proficiency in customer support, customer service, and customer satisfaction.
• Strong communication skills to interact effectively with clients.
• Experience troubleshooting and resolving client issues in a timely manner.
• Ability to provide friendly customer support and solutions-driven service.
• Strong organizational and time management abilities to handle multiple tasks.
• Tech-savvy, with the ability to learn and use customer support tools and platforms.
• Must reside in one of the listed eligible countries.

Nice To Haves

• Prior experience in the travel industry or related roles is an advantage but is not required.

Responsibilities

• Provide customer service and address client inquiries.
• Resolve client issues and support client satisfaction throughout the booking and travel experience.
• Handle support tickets and troubleshoot client concerns.
• Offer solutions to clients.
• Maintain professional communication with clients across various channels.

Benefits

• Remote flexibility, with work-from-anywhere arrangements and hours that fit the employee's lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Ongoing training and support from a dedicated team.
• Opportunity to be part of a community focused on building dreams and memories through travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed