Work From Home Customer Service | Entry Level

Globe Life AIL - Lisa Russel•Virginia Beach, VA

2d•Remote

About The Position

AO is seeking motivated, people-focused professionals to join our virtual team as Remote Client Solutions Specialists. This role combines customer service, relationship building, benefits education, and consultative sales in a fully remote environment. We provide the training, mentorship, and ongoing support needed to help you succeed, even if you're beginning a new career or changing industries. No prior insurance experience is required. You will connect with individuals and families seeking information about available benefits, answer questions, explain coverage options, and help clients make informed decisions about protecting themselves and their families.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to participate in training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Excellent verbal and written communication skills
Strong active listening abilities
Customer-focused and service-oriented mindset
Relationship-building skills
Positive and professional demeanor
Self-motivation and personal accountability
Strong problem-solving abilities
Organization and attention to detail
Goal-oriented mindset
Ability to work independently from home
Comfort using virtual communication technology
Coachability and willingness to learn
Professionalism and integrity
Commitment to continuous improvement

Nice To Haves

Previous insurance experience is not required.
Experience in Customer Service
Client Relations
Sales
Retail
Hospitality
Healthcare
Banking or Financial Services
Education
Administrative Support
Call Center Operations
Account Management
Recruiting
Leadership or Management

Responsibilities

Meet with clients virtually through Zoom and phone appointments
Connect with individuals and families seeking information about available benefits
Build strong client relationships through professional, personalized service
Ask questions to understand client needs, priorities, and concerns
Answer questions regarding available benefits and coverage options
Explain products and services clearly and accurately
Provide solutions based on individual client needs
Assist clients throughout the application and enrollment process
Provide ongoing service and follow-up after enrollment
Maintain accurate digital client records and documentation
Participate in structured virtual onboarding and training
Attend weekly coaching and development sessions
Receive mentorship from experienced leaders
Develop communication, customer service, and relationship-management skills
Learn industry products, systems, and best practices
Participate in leadership development opportunities
Collaborate with a supportive virtual team