Customer Service - Work From Home - Entry Level
About The Position
Globe Life AO is expanding its virtual team and seeking motivated, customer-focused individuals for our Remote Client Representative / Client Success Specialist opportunity. In this position, you'll connect with individuals and families through Zoom and phone appointments, help them understand available insurance benefits, answer questions, provide personalized guidance, and assist with enrollment once appropriately licensed. This role combines customer service, client relationship management, benefits education, and consultative insurance sales. This is a client-facing insurance position that includes sales and enrollment responsibilities—not an hourly call-center or administrative-only position.
Requirements
- Be at least 18 years old.
- Be physically located within an eligible U.S. location.
- Be legally authorized to work in the United States.
- Have a reliable computer or laptop and high-speed internet.
- Have webcam and microphone capability.
- Maintain a quiet, professional home workspace.
- Communicate professionally through Zoom and phone.
- Demonstrate strong listening and communication skills.
- Be organized, dependable, and self-motivated.
- Be comfortable with customer service and consultative insurance sales.
- Be comfortable with commission-based compensation.
- Be willing and able to obtain the required state insurance license.
- Participate in required onboarding, training, and professional development.
Nice To Haves
- Previous experience in Customer Service
- Previous experience in Client Support
- Previous experience in Member Services
- Previous experience in Call Centers
- Previous experience in Retail
- Previous experience in Hospitality
- Previous experience in Healthcare
- Previous experience in Banking
- Previous experience in Education
- Previous experience in Administrative Support
- Previous experience in Military Service
- Previous experience in Account Management
- Previous experience in Recruiting
- Previous experience in Sales
Responsibilities
- Conduct virtual client appointments through Zoom and phone.
- Contact interested clients to schedule or confirm benefit consultations.
- Ask questions to identify individual and family coverage needs.
- Explain available life, accident, and supplemental health insurance benefits.
- Answer client questions about coverage options, policy features, and enrollment.
- Provide appropriate benefit recommendations once licensed.
- Assist eligible clients with electronic applications and enrollment.
- Maintain accurate client records and digital documentation.
- Follow up with prospective and existing clients.
- Assist with applicable policy reviews and beneficiary information.
- Build long-term relationships through professional, responsive service.
- Participate in virtual coaching, training, and professional-development activities.
- Follow applicable company procedures and state insurance regulations.
Benefits
- Medical insurance reimbursement opportunities
- Company-supported life insurance
- Accidental Death Benefit coverage
- Renewal and residual income opportunities
- Professional coaching and mentorship
- Leadership-development programs
- OPEIU Local 277 representation where applicable
- Virtual business resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
