Remote Client Relationship Advisor

AIL•Wichita, KS

17h•Remote

About The Position

Globe Life AO is seeking motivated, dependable, and relationship-focused individuals to join their virtual team as Remote Client Relationship Advisors. In this role, you will work with prospective and existing clients through scheduled Zoom and phone appointments to explain available life, accident, and supplemental health insurance benefits. You will listen to client needs, provide information about coverage options, answer questions, assist with enrollment once licensed, and deliver ongoing client support. This opportunity combines customer service, relationship management, benefits education, and consultative insurance sales. No previous insurance experience is required, as the company provides structured training, licensing guidance, one-on-one mentorship, and ongoing professional development. This is a client-facing insurance sales and service role, not an hourly administrative or inbound-only customer-service position. Representatives receive access to company-provided prospective client opportunities, with no requirement to purchase leads or conduct door-to-door prospecting. The position involves outbound calls, appointment scheduling, and client follow-up.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Build Meaningful Client Relationships: Contact prospective and existing clients through company-provided opportunities, schedule and conduct virtual Zoom and phone appointments, establish trust through respectful, professional communication, ask questions to understand individual and family protection needs, listen carefully to concerns and priorities, answer questions clearly and accurately, maintain consistent client communication and follow-up, manage appointments and digital client records, develop long-term relationships through dependable service.
Educate Clients About Insurance Benefits: Explain available life, accident, and supplemental health insurance products, review relevant coverage options and policy features, conduct needs-based benefit consultations, identify appropriate solutions based on client needs, answer questions about coverage and enrollment, assist eligible clients with electronic applications, review required documentation for completeness, follow applicable state insurance regulations and company procedures.
Provide Ongoing Customer Service: Provide professional follow-up after enrollment, explain applicable next steps, respond to policy-related questions, assist with applicable policy reviews, help clients navigate beneficiary information and policy-service requests, direct clients to appropriate claims-support resources when needed, maintain accurate digital client records, build lasting relationships through dependable service.
Participate in Training & Professional Development: Complete virtual onboarding and product training, attend applicable coaching sessions and team meetings, strengthen communication and presentation skills, learn digital enrollment and client-management systems, develop consultative sales and relationship-building skills, work toward individual performance and professional-development goals.