Remote Client Relations Associate

AIL•Birmingham, AL

17h•Remote

About The Position

AO Globe Life is seeking motivated, dependable, and customer-focused individuals to join our growing virtual team as Remote Client Relations Associates. In this position, you'll connect with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone appointments. You'll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, provide appropriate recommendations once licensed, assist with electronic enrollment, and maintain long-term client relationships. This opportunity combines customer service, benefits education, client relationship management, and consultative insurance sales. Whether you're entering the workforce, returning after time away, or exploring a career change, we provide structured training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply. This is a client-facing insurance sales and service position—not an hourly administrative or inbound-only customer-service role.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate strong communication and interpersonal skills.
Be professional, dependable, and self-motivated.
Be able to work independently and manage a flexible schedule.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Be willing to complete applicable training.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Previous experience in any of the following may be helpful:
Customer Service
Client Relations
Client Success
Sales
Insurance
Account Management
Retail
Hospitality
Healthcare
Financial Services
Call Centers
Leadership
Coaching
Team Development
No college degree or previous insurance experience is required.
We value individuals who are coachable, organized, goal-oriented, and genuinely interested in helping families.

Responsibilities

Connect with company-provided client opportunities and existing clients.
Schedule and conduct virtual Zoom and phone appointments.
Build rapport and establish professional client relationships.
Ask questions to understand individual and family financial-protection needs.
Listen carefully to client questions and concerns.
Explain available life, accident, and supplemental health insurance options.
Answer questions about coverage, benefits, and policy features.
Provide appropriate, needs-based recommendations once licensed.
Assist eligible clients with electronic applications and enrollment.
Maintain accurate digital records and appointment schedules.
Welcome clients and explain applicable enrollment next steps.
Provide professional follow-up customer service.
Assist with applicable policy and benefits reviews.
Help clients understand available policy-service options.
Assist with beneficiary information and applicable policy service requests.
Direct clients through appropriate claims-support processes.
Maintain accurate documentation and follow-up records.
Follow company procedures and applicable state insurance requirements.
Participate in structured virtual onboarding.
Attend applicable team meetings, training, and coaching sessions.
Strengthen customer-service and communication skills.
Develop confidence in virtual presentations.
Learn digital enrollment and client-management systems.
Receive mentorship from experienced representatives and agency leadership.
Work toward individual production and professional-development goals.
Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.
Virtual Consultations: Meet with clients through Zoom or phone to discuss their needs and available benefits.
Benefits Education: Explain insurance products and coverage options clearly and professionally.
Enrollment Assistance: Once licensed, help eligible clients complete electronic applications and required documentation.
Client Support: Answer policy questions, assist with applicable policy reviews, and maintain client relationships.
Training & Coaching: Participate in virtual product education, professional-development sessions, and mentorship.
Independent Organization: Manage appointments, digital records, follow-up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information.
The position may involve outbound calls, appointment scheduling, and client follow-up.
Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service.
Representatives have flexibility in organizing their schedules while maintaining consistent activity for:
Client consultations
Appointment scheduling
Client follow-up
Training
Team communication
Professional development
Production goals
State insurance licensing guidance
Product and benefits education
Customer-service development
Client communication and relationship management
Consultative sales techniques
Virtual presentation skills
Electronic enrollment procedures
Digital documentation
One-on-one mentorship
Ongoing coaching
Leadership development
Training is provided at no cost but is not hourly compensated.
Representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance is provided.
Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees.
Applicants should be willing and financially prepared to complete the required licensing process.
Eligible representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Professional coaching and mentorship
Leadership-development programs
OPEIU Local 277 representation where applicable
Virtual business resources
Performance recognition and incentive travel
Representatives who demonstrate strong results, professionalism, consistency, and leadership potential may pursue additional responsibilities.
Training and mentoring newer representatives
Coaching
Recruiting
Team development
Performance accountability
Leadership
Management advancement is performance-based and is not guaranteed.