Remote Client Care Coordinator

Globe Life AIL - Lisa Russel•Cincinnati, OH

3d•Remote

About The Position

AO is seeking motivated, service-oriented professionals to join our growing team as Remote Client Care Coordinators. In this role, you'll support clients through virtual consultations, answer questions, provide ongoing assistance, and help individuals and families better understand their benefit options—all while working from the comfort of your home. Whether you're an experienced customer service professional or looking for a rewarding new career, we'll provide the training, mentorship, and support you need to succeed. AO is committed to helping working families access valuable supplemental benefits and financial protection programs. Since transitioning to a fully remote model, we've built a collaborative, people-first culture where flexibility, professional development, and outstanding client service are at the center of everything we do. We believe great careers are built through integrity, mentorship, continuous learning, and genuine care for the people we serve.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace for virtual appointments

Nice To Haves

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Positive attitude and professional demeanor
Strong problem-solving and critical-thinking skills
Ability to work independently and manage priorities effectively
High level of integrity, accountability, and professionalism
Coachable mindset with a desire to continuously learn and grow
Customer Service background
Retail background
Hospitality background
Sales background
Healthcare background
Call Center Operations background
Client Relations background
Account Management background

Responsibilities

Meet with clients through Zoom, phone, email, and other virtual platforms
Educate clients on available benefit options and answer questions clearly and professionally
Provide exceptional customer service before, during, and after enrollment
Assist clients with applications and required documentation
Schedule and manage virtual appointments
Maintain organized digital records and follow-up communications
Resolve client concerns with professionalism, empathy, and attention to detail
Build long-term relationships through consistent communication and outstanding service
Collaborate with teammates to deliver an exceptional client experience
Participate in ongoing training, mentorship, and leadership development