Remote Client Benefits Liaison

AIL•Toledo, OH

14h•Remote

About The Position

AO Globe Life – American Income Division is seeking friendly, dependable, and goal-oriented individuals to join their growing virtual team as Remote Client Benefits Liaisons. This role involves connecting with working families, veterans, union members, credit union members, and other eligible individuals through virtual appointments to help them understand available life, accident, and supplemental health insurance benefits. The role combines customer service, benefits education, relationship management, and consultative insurance sales. Training, licensing guidance, mentorship, and ongoing professional development are provided. This is a client-facing insurance sales and service role, not an hourly administrative or inbound-only customer-service position. Representatives receive access to company-provided warm leads and prospective client opportunities, with no requirement to purchase leads or conduct door-to-door prospecting. The position involves outbound calls, appointment scheduling, and client follow-up.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Contact prospective and existing clients through company-provided opportunities.
Schedule and conduct virtual Zoom and phone consultations.
Establish trust through respectful, professional communication.
Ask questions to understand individual and family protection needs.
Listen carefully to client concerns and priorities.
Answer questions clearly and accurately.
Maintain consistent client communication and follow-up.
Manage appointments and digital client records.
Build long-term relationships through dependable service.
Explain available life, accident, and supplemental health insurance products.
Review relevant coverage options and policy features.
Conduct needs-based benefit consultations.
Identify appropriate solutions based on client needs.
Provide suitable recommendations within licensing and company requirements.
Answer questions about coverage and enrollment.
Assist eligible clients with electronic applications.
Review required documentation for completeness.
Follow applicable state insurance regulations and company procedures.
Provide professional follow-up after enrollment.
Explain applicable next steps.
Respond to policy-related questions.
Assist with applicable policy reviews.
Help clients navigate beneficiary information and policy-service requests.
Direct clients to appropriate claims-support resources when needed.
Complete virtual onboarding and product training.
Attend applicable coaching sessions and team meetings.
Strengthen communication and presentation skills.
Learn digital enrollment and client-management systems.
Develop consultative sales and relationship-building skills.
Work toward individual performance and professional-development goals.