Client Associate - Employee Benefits (Contract - Remote)
About The Position
Gallagher Benefit Services is seeking a detail-oriented Client Service Associate to support their Employee Benefits brokerage team on a temporary basis. This role will involve supporting account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operational processes to ensure an exceptional client experience. The position is remote within the U.S., operates from 8am-5pm, and is a temporary full-time role expected to last approximately 6-9 months. It is ideal for individuals with administrative, customer service, benefits, insurance, or HR experience seeking exposure to the employee benefits industry.
Requirements
- High School diploma/equivalent
- 1 year directly applicable experience
- Proficiency in Microsoft Office
- Basic math skills
- Exceptional organizational skills
- Proficient in using technology as a tool to maximize productivity and quality
- Strong written and verbal communication skills
- Basic math and data analysis skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Administrative experience
- Customer service experience
- Benefits experience
- Insurance experience
- HR experience
- Transferable skills from previous roles will be considered
Responsibilities
- Assist account teams with day-to-day client service activities.
- Prepare client communications, reports, presentations, and benefit-related documents.
- Support benefits renewals, implementations, and open enrollment activities.
- Prepare and update benefits summaries, enrollment materials, and open enrollment presentations.
- Coordinate with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
- Maintain accurate client records in agency management and document management systems.
- Review eligibility, contribution, census, and plan design information for accuracy.
- Create and maintain plan comparison spreadsheets and quote summaries.
- Follow established workflows, service standards, and deadlines to ensure a high level of client satisfaction.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
