Client Associate - Employee Benefits (TEMP)

Gallagher•Colorado Springs, CO

3d•Remote

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We are seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. In this role, you will support account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operational processes that help deliver an exceptional client experience.

Requirements

High School diploma or equivalent.
At least 1 year of experience in an administrative, customer service, insurance, benefits, HR, or related support role.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Strong organizational, time management, and communication skills.
Basic math and data analysis skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate's degree or equivalent training and experience.
Previous employee benefits, insurance brokerage, or client service experience.
Experience supporting client relationships and working with carriers or benefits administration systems.

Responsibilities

Assisting account teams with day-to-day client service activities.
Preparing client communications, reports, presentations, and benefit-related documents.
Supporting benefits renewals, implementations, and open enrollment activities.
Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
Maintaining accurate client records in agency management and document management systems.
Reviewing eligibility, contribution, census, and plan design information for accuracy.
Creating and maintaining plan comparison spreadsheets and quote summaries.
Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.