Remote Care Navigator

Seamlessassist • New Orleans, LA

5d • Remote

About The Position

The Remote Care Navigator is a full-time, non-clinical, non-licensed role supporting a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). The role focuses on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. Care Navigators work under the supervision of RN Care Managers and escalate clinical concerns appropriately. The position supports efforts to reduce avoidable hospitalizations and help patients manage their health over the long term.

The role is 100% remote within the United States, with the Dallas/Fort Worth area preferred. The schedule is Monday through Friday during flexible U.S. business hours, with CST/PST overlap required. The position is listed as W-2, 40 hours per week, at $21–$24 USD per hour based on experience.

Requirements

• Active Medical Assistant (MA) certification or LVN/LPN license.
• Minimum 2 years of experience in care coordination, case management, or ambulatory care.
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards.
• Technological proficiency with care coordination software and/or EHRs.
• Active use of AI tools to work faster and more efficiently.
• Must be based in and authorized to work in the United States, with compatibility with U.S. business hours and CST/PST overlap.
• Exceptional written and verbal communication in English.
• Strong phone presence, assessed during screening.

Nice To Haves

• Knowledge of cardiac conditions, especially heart failure and associated comorbidities.
• Spanish/English bilingual ability.

Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain an assigned patient caseload and use risk stratification to prioritize outreach.
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and social determinants of health barriers.
• Support Transitional Care Management (TCM) follow-up within 48 hours after discharge, including medication reconciliation, red-flag symptom screening, and appointment scheduling.
• Provide patient education on CHF self-management and evidence-based strategies.
• Monitor for signs of worsening conditions or care gaps and escalate concerns to the supervising RN.
• Review and act on population health dashboards to address care gaps, including wellness visits, labs, and symptom monitoring.
• Document time, interventions, care plans, and patient goals according to CMS billing standards.
• Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed