Remote Care Navigator

Seamlessassist • Little Rock, AR

4d • Remote

About The Position

The Remote Care Navigator is a non-clinical, non-licensed role supporting a growing population of medically complex cardiac patients, primarily those with congestive heart failure (CHF). The position focuses on telephonic patient outreach, care-plan support, CMS-compliant documentation, and coordination across the care team. Care Navigators work under RN Care Manager supervision and escalate clinical concerns appropriately. The role supports long-term patient self-management and efforts to reduce avoidable hospitalizations.

This is a full-time, 40-hour-per-week W-2 position, performed 100% remotely within the United States. The schedule is Monday through Friday during flexible U.S. business hours, with CST/PST overlap required. The Dallas/Fort Worth area is preferred. Compensation is $21–$24 USD per hour, based on experience.

Requirements

• Active Medical Assistant (MA) certification or LVN/LPN license.
• At least 2 years of experience in care coordination, case management, or ambulatory care.
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards.
• Technological proficiency with care coordination software and/or EHRs.
• Active use of AI tools to work faster and more efficiently.
• Must be based in and authorized to work in the United States, with compatibility for U.S. business hours and CST/PST overlap.
• Exceptional written and verbal communication in English.
• Strong phone presence, assessed during screening.

Nice To Haves

• Knowledge of cardiac conditions, especially heart failure and associated comorbidities.
• Bilingual Spanish/English.

Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain an assigned patient caseload and use risk stratification to prioritize outreach.
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and social determinants of health barriers.
• Support Transitional Care Management follow-up within 48 hours after discharge, including medication reconciliation, red-flag symptom screening, and appointment scheduling.
• Provide patient education on CHF self-management and evidence-based strategies.
• Monitor for signs of worsening conditions or care gaps and escalate concerns to the supervising RN.
• Review and act on population health dashboards to address care gaps, such as wellness visits, labs, and symptom monitoring.
• Document time, interventions, care plans, and patient goals according to CMS billing standards.
• Maintain proactive communication with RN Care Managers, cardiologists, and primary care provider offices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed