Remote Care Coordinator - CMA

Classet

2d•Remote

About The Position

Chronic Care Staffing is looking for a compassionate and detail-oriented Certified Medical Assistant (CMA) to join our team as a Remote Care Coordinator. In this role, you serve as a vital link between patients managing long-term health conditions and their clinical care teams. You will provide essential support by conducting monthly outreach, helping patients follow their care plans, and monitoring health data remotely. This is an ideal role for a clinician who wants to make a measurable impact on patient outcomes while enjoying the flexibility of a remote work environment. Your primary goal is to ensure patients feel supported, informed, and engaged in their treatment plans. Success in this role is measured by your ability to build trust with patients, accurately document health interactions, and provide clear communication to the broader care team. Daily: You will manage a schedule of outreach calls to patients, conduct health risk assessments, document clinical interactions in our EHR system, and assist with Remote Patient Monitoring (RPM) tasks. You will act as a primary point of contact for patient questions and medication adherence support. Over Time: You will become a subject matter expert in our care coordination workflows, helping to improve patient engagement metrics and ensuring that quality-of-care standards are consistently met. You will grow your ability to manage a patient panel effectively, anticipating clinical needs before they become urgent issues.

Requirements

Active, unencumbered CMA or RMA certification
Current Basic Life Support (BLS) certification
Proven experience in a clinical or care coordination setting
Strong proficiency in EHR systems and virtual documentation
Excellent verbal and written communication skills with the ability to explain complex health information clearly
A dedicated, HIPAA-compliant, and distraction-free home office environment with high-speed internet
Ability to work independently and manage a structured daily workflow without direct supervision

Nice To Haves

Prior experience specifically in Chronic Care Management (CCM) or Transitional Care Management
Familiarity with navigating community resources to support patient social determinants of health
Experience working with quality metrics and CMS compliance standards
Demonstrated success in high-volume, fast-paced remote healthcare environments

Responsibilities

Manage a schedule of outreach calls to patients
Conduct health risk assessments
Document clinical interactions in our EHR system
Assist with Remote Patient Monitoring (RPM) tasks
Act as a primary point of contact for patient questions and medication adherence support
Improve patient engagement metrics
Ensure quality-of-care standards are consistently met
Manage a patient panel effectively
Anticipate clinical needs before they become urgent issues