Remote Bilingual Travel Customer Service Representative
About The Position
Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. The goal of this role is to provide professional, seamless customer experience with every interaction.
Requirements
- Strong geographical knowledge and genuine passion for travel
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
- Relevant Travel Industry Certification may be required, in accordance with local requirements
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Hospitality, travel, or loyalty program experience is highly valued
- Minimum of 2 years of travel, airline, or hospitality experience
- Minimum of 2 years of interactive customer service experience
- Call center (1+ year) or high-volume service experience preferred
- Personal global travel experience is an asset
- Must located in New Brunswick, Canada
- Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
- Have a private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
- High school diploma or equivalent is required.
- Fluent (verbal and written) in English and in one of the following languages: French, Mandarin, Cantonese
Responsibilities
- Deliver polished, professional service via phone, email, and chat
- Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
- Book and manage customized travel for flights, hotels, and car rentals using GDS systems
- Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries
Benefits
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- RRSP Match
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
