Remote Benefits Support Agent

AIL • Oklahoma City, OK

2d • Remote

About The Position

Globe Life AO is seeking motivated, dependable, and customer-focused individuals to join their virtual team as Remote Benefits Support Agents. In this position, you will work with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone appointments. You will help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, recommend appropriate solutions once licensed, assist with electronic enrollment, and provide ongoing client support. This position combines customer service, benefits education, relationship management, and consultative insurance sales. Training, licensing guidance, mentorship, and ongoing professional development are provided. No previous insurance experience is required.

Requirements

• Be at least 18 years old.
• Be physically located within an eligible U.S. location.
• Be legally authorized to work in the United States.
• Have a reliable computer or laptop.
• Maintain dependable high-speed internet.
• Have webcam and microphone capability.
• Maintain a quiet, professional home workspace.
• Be comfortable communicating through Zoom and phone.
• Demonstrate professional communication skills.
• Be willing to complete required training.
• Be comfortable with consultative insurance sales.
• Understand the commission-only compensation structure.
• Hold or be willing and able to obtain the required state Life & Health Insurance License.
• Be able to complete applicable state licensing and background requirements.
• Reliable desktop or laptop computer
• High-speed internet connection
• Webcam and microphone
• Dependable phone capability
• Quiet, professional home workspace
• Basic computer proficiency

Nice To Haves

• Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

• Contact prospective and existing clients using company-provided opportunities.
• Schedule and conduct Zoom and phone consultations.
• Build trust through professional, respectful communication.
• Ask questions to understand individual and family coverage needs.
• Listen to client concerns and answer questions.
• Maintain organized appointment and follow-up schedules.
• Explain available life, accident, and supplemental health insurance products.
• Help clients understand coverage options and policy features.
• Discuss individual needs and financial-protection priorities.
• Provide appropriate recommendations once licensed.
• Guide eligible clients through electronic applications and enrollment.
• Review required documentation for completeness.
• Follow applicable state insurance regulations and company procedures.
• Follow up with clients throughout the enrollment process.
• Explain applicable next steps after enrollment.
• Respond professionally to policy-related questions.
• Assist with applicable policy reviews.
• Help clients navigate beneficiary information and policy-service requests.
• Direct clients to appropriate claims-support resources when needed.
• Maintain accurate digital client records.
• Build long-term relationships through consistent service.
• Participate in virtual onboarding and training.
• Attend applicable coaching and team-development sessions.
• Strengthen communication and presentation skills.
• Learn digital enrollment and client-management systems.
• Develop consultative sales and relationship-building skills.
• Work toward individual performance and professional-development goals.
• Connect → Understand Needs → Educate → Recommend → Enroll → Support

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership-development programs
• OPEIU Local 277 representation where applicable
• Virtual business resources
• Performance recognition programs
• Company-sponsored incentive travel
• Leadership conferences
• Achievement awards
• Team-development events
• Professional-development experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed