Remote Benefits Services Representative
About The Position
AO is seeking motivated, service-oriented individuals to join their team as Remote Benefits Services Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand available coverage while providing exceptional customer service and ongoing support. Whether you're beginning your career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, AO provides the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while providing team members with opportunities for professional development, leadership growth, and long-term career success.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Passion for helping others
- Strong customer service mindset
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Ability to work independently in a remote environment
- Adaptability and problem-solving skills
- Professionalism and integrity
Nice To Haves
- Customer Service
- Client Relations
- Healthcare
- Retail
- Hospitality
- Education
- Sales
- Administrative Support
- Call Center Operations
Responsibilities
- Meet with clients through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products, services, and policy information
- Assist clients with applications, enrollment, and benefit updates
- Provide ongoing customer support and follow-up communication
- Maintain accurate client records and documentation
- Build strong, long-term client relationships through professionalism and trust
- Participate in virtual training and mentorship programs
- Attend leadership development workshops
- Learn industry products, systems, and best practices
- Strengthen communication, customer service, and leadership skills
- Collaborate with a supportive remote team
Benefits
- 100% Remote Work
- Work from anywhere within the United States
- Flexible scheduling options
- No commuting
- Modern virtual work environment
- Weekly Pay & Performance Bonuses
- Weekly compensation
- Performance-based bonuses
- Leadership incentives
- Recognition programs
- Comprehensive Training & Mentorship
- No prior experience required
- Structured onboarding
- Weekly coaching and development
- Leadership mentoring
- Ongoing professional growth opportunities
- Career Advancement
- Performance-based promotions
- Leadership development programs
- Promotion from within
- Long-term management opportunities
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and incentive travel
- Modern technology and virtual collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
